🧸 Support Center

✨ Welcome to Yoaiy Support

We’re here to help you get the best experience from your Yoaiy Story Projector.

If you need any assistance, feel free to reach out:
📧 yoaiy.official@gmail.com
⏰ We typically respond within 24 hours.

📖 Quick Start Guide（快速使用指南）

Before You Start

For the best projection experience:

  • Use in a dim or dark environment
  • Project onto a light-colored wall or ceiling

How to Use

Step 1 – Insert Story Card

Insert the round story card into the projector slot.

Step 2 – Power On

Press the power button to turn on the device.

Step 3 – Adjust Focus

Rotate the lens gently to make the image clear.

Step 4 – Enjoy the Story

Sit back and enjoy your story time with sound and projection.

Pro Tips

  • Best projection distance: 1–2 meters
  • Keep the lens clean for clearer images
  • Use the stand for better projection angles

 

❓ FAQ

1. Why is the image blurry?

For the best image clarity, please make sure:

  • The projector is used in a dim or dark environment
  • You are projecting onto a light-colored wall or ceiling
  • The distance is within 1–2 meters
  • The focus ring is adjusted slowly until the image becomes sharp

💡 Tip: Bright rooms or dark walls can make the image appear unclear or washed out.

2. Why is the projection not bright enough?

Projection visibility depends on the environment:

  • Use in a low-light or dark room
  • Avoid projecting onto textured surfaces
  • Make sure the battery is sufficiently charged

3. Can I use it while charging?

Yes, the device supports use while charging.

4. How long does the battery last?

Up to 3 hours of continuous use on a full charge.

5. What’s included in the box?

  • Story Projector
  • Story Cards
  • Remote Control
  • Adjustable Stand
  • Charging Cable
  • User Guide

6. Is it safe for kids?

Yes, it is designed for children ages 3+ and includes built-in safety features.

7. Can I buy more story cards?

Yes! Additional story packs are available to expand your child’s story collection.

🛠 Warranty & Support

Warranty Policy

We offer a 12-month limited warranty from the date of purchase.

What’s Covered

  • Manufacturing defects
  • Device malfunction under normal use

What’s Not Covered

  • Damage caused by misuse or drops
  • Unauthorized modifications
  • Normal wear and tear

How to Request Support

If you experience any issues:

  1. Email us at 📧 yoaiy.official@gmail.com
  2. Include:
    • Your order number
    • A brief description of the issue
    • Photos or videos (if possible)

We’ll respond within 24 hours and provide a solution.

Our Promise

We’re committed to making things right.
If something isn’t perfect, we’ll work with you to fix it.